Comprehensive IT Services for Nevada County LEAs - Nevada County Superintendent of Schools

Leveraging economies of scale, we provide comprehensive ITS services to the schools of Nevada County that may not otherwise have access to high level quality technical expertise, guidance and support.

Focus: Keeping staff and students working smoothly.

Tier 1 & Tier 2 Support: Front-line and advanced troubleshooting for districts and NCSOS staff.
Onsite Site Visits: Regular walkthroughs, classroom checks, and small projects.
Account Lifecycle: Provisioning, de-provisioning, and permissions (passwords, group updates).
Help Desk Management: Ticketing standards, SLAs, and escalation paths.
Hardware Logistics: Staff and student technology ordering and asset management.

Focus: The invisible backbone of school technology.

Network & Wi-Fi: Architecture, monitoring, uptime, bandwidth, and wireless deployment.
Server & Cloud: Servers and SaaS application management and support.
Google Workspace & Microsoft 365: Full tenant administration, email routing, and licensing.
Backup & Disaster Recovery: Druva data protection and recovery testing.
Telephony: VoIP phone systems, e911

Focus: Protecting students, staff, and district data.

Cybersecurity Program: Posture management, insurance alignments, and external partnerships.
Perimeter & Endpoint Defense: Firewalls, content filtering, AV/EDR, and patching (Automox/Intune).
Student Data Privacy: Vetting apps for COPPA/FERPA and managing Data Privacy Agreements.
Identity Management: Entra ID, G Workspace, SSO, and privileged access.
Incident & Awareness: Phishing simulations, staff training, and first-response incident handling.
Physical Security: Security cameras, door access control, and visitor management.

Tab 3 content.

Focus: Technology directly impacting teaching and learning.

Classroom Tech & AV: Projectors, TVs, Chromebooks, interactive displays, Chromebooks, document cameras and tablets.
State Testing (CAASPP): Secure browser deployment and direct teacher support.
Core App Admin: Clever, Classlink, SIS, LMS, G Workspace, Entra and SSO Integrations.
Instructional Tech: EdTech coaching and pedagogical tech support.

Focus: Keeping the community informed and compliant.

Emergency Comms: Roster syncs for communication platforms.
Paging & Bells: IP-based bell schedules, synchronized clocks, and intercoms.
Digital Signage: Announcement screens for public areas.
Web Accessibility: Ensuring district websites meet ADA (WCAG) compliance.

Focus: Long-term planning, compliance, and budget optimization.

IT Strategy & Roadmap: Long-term vision and project prioritization.
Governance & Policy: Acceptable use, data governance, and board-level policy input.
Vendor & Asset Management: Contract negotiations, RFPs, inventory tagging, lifecycles and vendor IT orders.
E-Rate: E-Rate planning assistance.
Project Management: Managing infrastructure rollouts and user-facing initiatives.

Focus: Technology directly impacting teaching and learning.

Classroom Tech & AV: Projectors, interactive displays, sound systems, and carts.
State Testing (CAASPP): Secure browser deployment and network traffic prioritization.
Core App Admin: SIS, LMS, and Follett Destiny library media systems.
CALPADS / State Reporting: Collaborative support for state data extracts and SIS reporting.
Instructional Tech: EdTech coaching and pedagogical tech support.

Focus: Keeping the community informed and compliant.

Emergency Comms: Roster syncs for platforms like ParentSquare or CatapultEMS.
Paging & Bells: IP-based bell schedules, synchronized clocks, and intercoms.
Digital Signage: Announcement screens for public areas.
Web Accessibility: Ensuring district websites meet ADA (WCAG) compliance.
Event Tech Support: Live streaming, large venue AV, and board meeting setups.

Focus: Long-term planning, compliance, and budget optimization.

IT Strategy & Roadmap: Long-term vision and project prioritization.
Governance & Policy: Acceptable use, data governance, and board-level policy input.
Vendor & Asset Management: Contract negotiations, RFPs, inventory tagging, and lifecycles.
E-Rate & Funding: E-Rate filing, compliance, and grant tracking.
Project Management: Managing infrastructure rollouts and user-facing initiatives.
Data Analytics: Dashboards for attendance, discipline, or academic metrics.